The fastest route. You can send photos of discharge summaries and scans right away — the coordinator will tell you what is missing.
WhatsApp: +996 880 470 606
GET IN TOUCH
Write to us on WhatsApp — it is the main channel for patients from abroad. The coordinator replies in Russian: describe the situation in your own words, without medical terminology.
WAYS TO REACH US
Pick whichever is convenient — the content of your message is the same
The fastest route. You can send photos of discharge summaries and scans right away — the coordinator will tell you what is missing.
WhatsApp: +996 880 470 606
Group phone: +86 400-801-7603. The number works in China — for calls from abroad, WhatsApp is more convenient.
Fill in the short form below — we assemble a ready-made message from it and open WhatsApp with the text already entered. Nothing gets lost.
REQUEST FORM
Fill in what you know — we will clarify the rest in the chat
HOW WE REPLY
No promises on timing — just the order of things
A personal coordinator explains in Russian: what can be done, which documents are needed and what steps come next.
The coordinator reviews what you already have and tells you which tests or reports are still missing to assess the case.
Next comes either a teleconsultation, an MDT board review, or preparation for the trip. The format depends on your situation, not on us.
BEFORE YOU WRITE
The questions we hear most often before people write
No. A coordinator who speaks Russian handles the communication; we take care of translating medical documents.
Yes, and that is the usual case. Write in your own words — the coordinator will tell you exactly what is still missing and in what form it is convenient to send.
A short description is enough: age, diagnosis, what has been done so far, the main question. Photos of reports and scans can be sent later.
Chatting and clarifying documents are free. The consultation formats themselves are paid: prices are listed in the description of the corresponding service, and we always confirm them separately before starting.
First get the situation clear, then decide on the next step
WhatsApp: +996 880 470 606