REMOTE SUPPORT

International teleconsultation

If you are looking for a clearer treatment plan but a trip to China is not possible yet, start with a video consultation. One conversation with a matched expert — and the next steps become clear.

WHAT IT IS

A bridge between you and the expert

Our center runs international teleconsultations for patients planning to come to China for treatment. There is no need to travel: a video call is enough to get professional recommendations and understand what to do next.

WHAT IS INCLUDED

What you get

Three things we handle from start to finish — from your paperwork to the written conclusion

Collecting medical documents

We help gather and organize all the materials you provide — so the information is complete and accurate.

Online video consultation

A face-to-face conversation with the expert by video or audio: you can ask questions and hear an analysis of your case.

Enough time to talk

20–30 minutes per expert — enough to work through your situation, not just hear it out.

ROLES

Who does what

The result depends on both sides — here is what each of us does

Your part

  • Provide complete and reliable medical documents and a general description of your condition.
  • Formulate the main question — what you want to resolve at this consultation.
  • At the consultation either the patient or one family representative speaks — clearly and briefly.

Our part

  • We match a specialist to your specific situation.
  • After the consultation we send you a written opinion — it makes further decisions easier.

HOW IT WORKS

Four steps — without traveling to China

Four steps, no trip to China required

  1. 01

    Request

    Message us on WhatsApp — we reply in Russian.

  2. 02

    Documents

    We collect and organize the medical history and exam results.

  3. 03

    Video consultation

    Conversation with a matched expert, 20–30 minutes.

  4. 04

    Written summary

    We send you a written summary of the consultation.

PRICE

Price and discount

The fee and how the discount works

1 000 ¥

per consultation

Discount. If you are admitted to the center within one month after the consultation, we deduct the cost of the consultation — it is part of our ongoing care for you.

After a month the discount no longer applies.

Prices are indicative and are confirmed when your request is processed.

QUESTIONS

Questions about the consultation

Seven questions patients ask most often about teleconsultation

Who is a teleconsultation for?

For those planning to come to China for treatment who want to understand their options in advance — and for those who cannot travel yet because of distance or health.

Do I need to come to China?

No. The consultation takes place by video or audio — you stay at home.

How long does the consultation take?

20–30 minutes per expert. That is enough to work through your case, not just listen to it.

What should I prepare in advance?

Complete and reliable medical documents, a general description of your condition and the main question you want to resolve at the consultation.

Who speaks during the consultation?

The patient or one family representative. That keeps the conversation clear and to the point, and the expert has time to ask everything needed.

What do I get at the end?

A written opinion on the results of the consultation. It makes further decisions easier and can be shown to your treating doctor.

How much does it cost and is there a discount?

CNY 1 000 per consultation. If you are admitted to the center within a month after the consultation, we deduct the cost of the consultation.

Start with a single conversation

Talk to us first, then decide on the next step